FAQ'S

Welcome to our FAQ page. We’re glad you want to know more. Please find below a list of frequently asked (and answered) questions from our customers. If for any reason, we have not addressed your question, please send us an email at enquiries(at)luxurykaftans.com

Are kaftan prices only available in US Dollars?

No, you can view the price in different currencies by simply clicking your preferred currency, at the top of the webpage. We offer prices in US dollars, Canadian dollars, British Pounds and Nigerian Naira.

Is your website secured, what's the guarantee my information is protected?

The Luxury Kaftans website is hosted on the Ecommerce platform, Shopify. Shopify provides SSL encryption that enables all data provided on the site to be secure and safe. The padlock icon and the “https:” at the beginning of our URL means our website is FULLY encrypted. This means your information is safe and cannot be intercepted online.

What if I can’t order online? Is there any other way of placing an order?

Yes there is. Simply place an order by sending an email to orderkaftans(at)luxurykaftans.com and a customer service representative will be happy to help you with placing and processing your order.

I don't have a PayPal account; can I still make payment?

Yes you can. You can make a payment with your debit or credit card on the secured PayPal website even if you don’t have an account. Just start the process on our website and follow the steps.

How can I contact you if I have additional questions?

Still didn’t find the answer to your question, please contact us at enquiries(at)luxurykaftans.com

What if I don’t like my kaftan after I have received it?

Please note that due to the delicate nature of the fabrics we sell, any full refund or exchange must be done within 2 DAYS of receiving your online purchase.
If you are returning your kaftan, please be aware you will be responsible for the shipping costs. For any exchanges, you are responsible for the shipping costs to ship the new kaftan to you. Kaftans are only returnable when they are returned in their original condition without alteration.
How do I take care of my kaftan?

Hand wash or dry-clean your Luxury Kaftan. DO NOT place your kaftan in the dryer, as the fabrics are delicate and the ornaments may come off when dried in a dryer.

Always lay flat (if possible) or hang to dry.  Use a steamer or steam iron to safely iron the fabric.

I’m not very tall, can I reduce the length to suit my height?

Of course! We actually recommend that you professionally alter the length of your kaftan. Be sure to make the lining a little shorter than the kaftan, so it doesn’t show.

What sizes & lengths do your kaftans come in?

We carry free-size kaftans, one size fits most. The linings, depending on your clothing size, may not fit you. The linings usually fit anyone who normally wears a small, medium, large or extra-large.

Selected kaftans are available in lengths 52, 54, 56, 58, 60 which corresponds to your height. For example, someone that’s 5’3 would purchase 54.” Please see our size guide at the footer of the page for more information.

Size Guide

While our kaftans are one size fits most, use the size guide below to determine the right length of kaftan for you based on your height.

Height (Feet) Length (Inches)
5'2 - 5'4 54, 56, 58, 60
5'4 - 5'6 56, 58, 60
5'6 - 5'8 56, 58, 60
5'8 - 6'0 58, 60